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Terms and conditions

Missing Parts – LEGO can help you with missing parts.

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PHONE: Call LEGO Australia’s customer service line on 1800 683 100.

Customer Service

Shipping & Delivery
Most goods ship via Australia Post E-PARCEL.
Brickbuilder reserves the right to upgrade the freight method to a courier service at no extra cost to the recipient.
Brickbuilder reserves the right to cancel an order if it deems the freight method is not acceptable to ensure the parcel arrives in acceptable conditions.
Orders will be dispatched via Australia Post eParcel Monday to Friday excluding public holiday, and as soon as payment confirmation is received.
Customer please note: a signature is generally required with eParcel upon delivery.
If no one is available to sign the parcel is returned to your local post office for collection.
Privacy & Security
1. Brickbuilder’s commitment to maintaining your privacy Brickbuilder’s Privacy Statement has been created because we value our users and recognize their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Brickbuilder.
2. Collecting information on Brickbuilder visitors Brickbuilder collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Brickbuilder utilizes this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Brickbuilder partners to provide them with an overview of how Brickbuilder visitors use the site. This is done for the purposes of providing you with a more efficient site.IP Addresses: Brickbuilder’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.Cookies & Applets: Brickbuilder may use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access.This aggregate, non-personal information is collated and provided to Brickbuilder to assist in analyzing the usage of the site.
3. Collecting information on Brickbuilder Registered membersAs part of registering with Brickbuilder, we collect personal information about you in order for you to take full advantage of  Brickbuilder’s services. To do this it may be necessary for you to provide additional information to Brickbuilder as detailed below.RegistrationRegistration is completely optional. However, registration for Brickbuilder’s services allows you to take advantage of more of the tools and resources to assist you with your hobby experience and receive notice of promotions and special offers. Registration may include submitting your name, email address, address, telephone numbers, options on receiving updates and promotional material. You may access this information at any time by clicking ‘Manage my account’.
4. Credit Card DetailsCredit Card details are only sorted for the processing of payment and will be deleted once payment is processed.
5. Email communications from Brickbuilder may also provide you with information about our products and website changes in an emailed newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in ‘Manage My Account’. Brickbuilder may also make you aware of additional products and services which form part of your relationship with Brickbuilder.
6. Storage & Security of Personal Information Brickbuilder takes all reasonable steps to ensure the security of our system. Brickbuilder allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Brickbuilder. However, Brickbuilder will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Brickbuilder website.
7. Access to Your InformationUnless you become a registered Brickbuilder user, Brickbuilder does not collect information that identifies you personally. If however, you become a Brickbuilder registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email
8.  Brickbuilder Partners & Advertisers Brickbuilder provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Brickbuilder and we cannot accept responsibility for the conduct of these companies.
9. Feedback Brickbuilder welcomes ideas and feedback about all aspects of the site. Brickbuilder stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Brickbuilder partners either in aggregate form or with specific identifying characteristics removed.
10. Privacy & Site ChangesFrom time to time, Brickbuilder  may review and update its privacy statement. Revised versions will be updated on the website.
Returns Refunds and Replacements 
Pre Condition To Use:
Do not use this website unless you have read these terms, and accept that they will govern your right to use and access our website and all the documents, links and information contained on it. If you choose to use Brickbuilder’s website and download documents, then Brickbuilder will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and
Brickbuilder’s rights and obligations to each other.Amendment of Terms:
Refund Policy
We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
Refunds and Returns Terms and Conditions:

  • Only products supplied by Brickbuilder will be accepted for return, proof of purchase is required.
  • Brickbuilder may credit, replace or repair returned products under the manufacturer’s instructions and according to manufacturer’s terms and conditions .
  • Brickbuilder does not warrant or guarantee any product beyond that of the manufacturer.
  • ‘No fault found’, if a product is returned as faulty to Brickbuilder but no fault is found after testing by the manufacturer, then the customer is responsible for any no fault found fees and freight charges .
  • All products returned must be complete, in original packaging and as new.
  • All products returned must have a removable label or be boxed to prevent damage to the original packaging.
  • All products returned must be received within seven (7) days of approval for return.
  • The customer is responsible for the freight of products for return to Brickbuilder.
  • The customer must retain proof of purchase and proof of delivery for returned products.
  • Incomplete or incorrect information may delay or cause your return to be rejected.
  • A restocking fee may apply for returned goods. The customer will be advised of any charges prior to Brickbuilder accepting returned goods.


Brickbuilder reserves the right to change these terms and conditions of use at any time and those changes shall take effect in respect of all subsequent uses by you of the website. You should therefore check these terms every time before you use the website and only if you accept these terms should you proceed to access and use the documents on the website.
Brickbuilder reserves the right to refuse access, disable accounts or void any order/transaction performed against this service at our sole discretion.Ordering and Payment Terms and conditions: Brickbuilder will not ship items until funds are processed and cleared into our transaction account. Of course you may call into our store in Geelong West VIC. and make a purchase any time during normal business hours. You will be made most welcome and it is a great way to casually browse our huge product range.   See-    Contact Us or Location links for more details.Most deliveries will require a “Proof of Delivery” signed receipt, so it is wise to consider this when specifying a delivery address.
Note that shipping companies and the postal services usually deliver during normal business hours only.
To ensure transaction security, Brickbuilder reserves the right to void transactions or conduct direct research (by calling the bank or consumer) to verify the intent and order placed with the service. This may occur from time to time depending on the order size, and account status or the user. Parental verification of orders – Customers under the age of 18 must have a parent or legal guardian verify any purchase order. If you do not we will assume that you are over the age of 18 years.Limitation On Brickbuilder’s  Liability: It is an essential pre-condition to you using Brickbuilder’s website that you agree and accept that Brickbuilder is not legally responsible for any loss or damage you might suffer related to your use of the site, whether from errors or from omissions in our documents or information or from any other use of the website. In short, your use of the site is at your own risk. We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is almost impossible to determine whether crash damage was due to radio equipment failure or to operator error. In addition, we accept no responsibility for any purchased components that are incorporated into radio systems or problems caused by incompatibility between components, parts, and repairs not completed by Brickbuilder.Links To Other Websites: Brickbuilder has provided on its website links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval or arrangement between Brickbuilder and the owners of those websites. Brickbuilder takes no responsibility for any of the content found on the linked websites.
Brickbuilder’s website may contain information provided by third parties. Brickbuilder accepts no responsibility whatsoever for information or advice provided to you by its employees or information found on the Brickbuilder web site.Trade Practices Act: For the purposes of Sections 68 and 69 of the Trade Practices Act 1974 (Cth), Brickbuilder’s liability for any breach of a term of this agreement is limited to:-The supplying to you of the goods again; or the payment of the costs of having the services supplied to you again.Express Disclaimers: To the fullest extent permitted by law, Brickbuilder absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose.
Brickbuilder gives no warranty that the goods and documents will be free of errors, or that defects will be corrected, or that Brickbuilder’s website or its server is free of viruses or any other harmful components. Brickbuilder does not warrant or make any representations regarding the use or the result of the use of any goods, document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Brickbuilder to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties.
Brickbuilder makes every effort to ensure the accuracy of the information published in our catalogues and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors.
Brickbuilder makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.Reviews, Comments, Communications & Other Content: Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity or otherwise mislead as to the origin of content.
Brickbuilder reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Brickbuilder and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Brickbuilder and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Brickbuilder or its affiliates for all claims resulting from content you supply.
Brickbuilder has the right but not the obligation to monitor and edit or remove any activity or content. Brickbuilder takes no responsibility and assumes no liability for any content posted by you or any third party.
Your Privacy: Brickbuilder respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our Privacy Policy carefully. You may change your details at any time by accessing your information through your code key.
All information  Brickbuilder receives from its customers is protected by  Brickbuilder’s secure server. Brickbuilder’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Brickbuilder collects is secured against unauthorised use or access.
Credit card information is not permanently stored by us on our servers.
Electronic Communications: When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Brickbuilder does sell products to children. If you are under 18, you may use Brickbuilder only with involvement of a parent or guardian.
Brickbuilder and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Third Parties Can Not Use Your Information: Brickbuilder does not sell or deal in personal or customer information. Brickbuilder may however use this in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally.
Brickbuilder may use the information that you provide to improve its website and its services.
Brickbuilder May Disclose information in good faith and where Brickbuilder is required to do so:- by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Brickbuilder, its customers or third parties.Jurisdiction: This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Brickbuilder that results in litigation then you submit to the jurisdiction of the courts of Victoria.Exclusion of Competitors:
If you are in the business of importing, selling or supplying toy products then you are a competitor of Brickbuilder. Brickbuilder expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Brickbuilder will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use.
Brickbuilder reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.Copyright And Restriction of Use: You are only permitted as a customer of Brickbuilder to use the documents downloaded from its website for the purposes of personal usage and gaining general knowledge. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the documents that you download from its website. Brickbuilder expressly reserves all copyright in its website and in all documents and information on its website.Copyright Complaints: Brickbuilder and its affiliates respect the intellectual property of others and take it very serious. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
Trademarks and Restriction of Use: You are not permitted to use any trademarks, trade names, graphics or designs that are on Brickbuilder’s website. If you breach Brickbuilder’s trademarks then Brickbuilder reserve the right to take action against you.Whole Agreement: These terms and conditions represent the whole agreement between you and Brickbuilder concerning your use and access to Brickbuilder’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of Unenforceable Terms: Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed excision of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
Payment, Pricing & Promotions
Brickbuilder will not ship items until funds are processed as cleared into our transaction account.Of course you may call into our store in Geelong West VIC. and make a purchase any time during normal business hours. You will be made most welcome and it is a great way to casually browse our huge product range.Most deliveries will require a “Proof of Delivery” signed receipt, so it is wise to consider this when choosing the delivery address during normal business hours. We can send to a Post Box if the goods are suitable to send via Australia Post services.To ensure transaction security, Brickbuilder reserves the right to void transactions or conduct direct research (by calling the bank or consumer) to verify the intent and order placed with the service. This may occur from time to time depending on the order size, and account status or the user. Parental verification of orders – Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed.If an error is made and a product is listed at an incorrect price, Brickbuilder shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to you, Brickbuilder will immediately issue a credit in the amount of the incorrect price.Proof Of Identity Brickbuilder may ask for further identification. Because of the anonymity nature of the Internet we may ask for further identification to verify your order. The following documents may be requested to process your order:-A copy of both sides of your Credit Card (black out middle eight digits of your card number)A copy of both sides of your current valid drivers license/Passport A copy of your latest Credit Card StatementYour documents will not be used for any other purpose other than to verify your identity. Once verified, your documents may be removed & destroyed.


BrickBuilder is an Authorised LEGO e-commerce retailer.  LEGO, the LEGO logo are trademarks and copyrights of the LEGO Group. ©2024

135 Shannon Ave Geelong West Vic 3218 Aust Ph(03) 5222 4201 ABN 80007437523

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